Our Support
for Your Business
Our Support Options
Keep your protection tuned as your network grows
Networks and traffic never stand still — ongoing support fine-tunes thresholds, lowers false positives and keeps WanGuard current as your infrastructure changes. Choose the level of cover that fits your team.
SD = Same Day · SBD = Same Business Day · NBD = Next Business Day. Monthly tiers are billed annually.
| Support Tasks | SILVERNBD · Entry | GOLDSBD · ★ Most chosen | GOLD +Same-day | PLATINUMFull admin |
|---|---|---|---|---|
| Email support · WanGuard & Linux issues · updates 2×/yr | ✓ | ✓ | ✓ | ✓ |
| DDoS threshold recommendations, backups · false-positive advice | ✓ | ✓ | ✓ | ✓ |
| Active attack monitoring by ITORO | ✕ | ✓ | ✓ | ✓ |
| Bi-weekly anomaly & config monitoring (Zoom) | ✕ | ✓ | ✓ | ✓ |
| ITORO makes changes in WanGuard for you | ✕ | ✓ | ✓ | ✓ |
| Remote sensor health monitoring + auto-heal | ✕ | ✓ | ✓ | ✓ |
| Full administration / outsourcing | ✕ | ✕ | ✕ | ✓ |
| Plans & Pricing | €3,000/yr | €1,500/month | €1,800/month | €4,000/month |
Under attack? 24/7 rapid response
When an attack is live, minutes matter. Our emergency package gives you a direct line to ITORO engineers and a defined escalation path — day or night.
- 24/7 contact for active DDoS incidents
- Protection online in as little as 2 hours when your server & router are prepared (RTBH / BGP FlowSpec)
- Hands-on tuning of WanGuard, FlowSpec and RTBH during the attack
- Priority handling for GOLD / PLATINUM customers
Reports when you need them
We don't flood you with paperwork after every event. When an incident must be reported to a regulator or government agency, ITORO prepares the documentation on request — with the exact scope, depth and format agreed in advance with sales so it meets your country's and agency's requirements.
- Attack timeline: start, peak, vectors and duration
- Traffic evidence and volumetric graphs (pps / bps)
- What was mitigated, how, and the impact avoided
- Regulatory summaries (e.g. NIS2) tuned to your jurisdiction — provided under the emergency package
- Recommendations to harden against the next attack
DDoS resilience is now a legal obligation
NIS2 makes DDoS protection and incident reporting mandatory for ISPs, telecoms and digital infrastructure across the EU. Here is what the directive asks for — and how ITORO covers it.
Technical & organizational measures
Operators must take appropriate, proportionate measures to manage risks to their networks — including protection against availability attacks such as DDoS.
How ITORO covers it: WanGuard detection paired with Juniper MX line-rate filtering, BGP FlowSpec and RTBH — tuned to your network so attacks are stopped, not just observed.
Incident reporting
Significant incidents must be reported to the national CSIRT within 24 hours (early warning), 72 hours (assessment) and one month (final report).
How ITORO covers it: We prepare the attack timelines, traffic evidence and post-incident reports you need to meet those deadlines — see the reports section below.
Management accountability
Senior management is directly accountable for cybersecurity risk management and can be held liable for non-compliance.
How ITORO covers it: Documented, tested DDoS protection and a clear 24/7 escalation path give management defensible evidence of due diligence.
Broad scope & real penalties
NIS2 covers ISPs, telecoms, cloud, data centers and digital infrastructure. Fines reach up to €10M or 2% of global annual turnover.
How ITORO covers it: ITORO gets you compliant on the resilience side before it is tested — as an Andrisoft Gold Partner with 20 years of network experience.
Informational summary only — not legal advice. NIS2 was transposed into national law across EU member states; check your local implementation for exact obligations and deadlines.