Our Support
for Your Business
Our Support Options
Support Options
Our mission is to deliver critical operational support through structured tiers, from essential updates to full system administration.
We enable clients to offload all WanGuard maintenance, ensure continuity during staff changes, and augment Security Operations Center capabilities, guaranteeing protected and resilient network infrastructure.
| Support Tasks | Silver (NBD*) | Gold (NBD*) | Gold Plus (SD**) | Platinum (SBD***) |
|---|---|---|---|---|
| Email Support | ||||
| Problems & Questions Related to WanGuard | ||||
| Linux & WanGuard Troubleshooting | ||||
| WanGuard & System Updates | ||||
| DDoS Attack Threshold Recommendations | ||||
| WanGuard System Backup | ||||
| DDoS Attack Analysis & Advice (Minimizing False Alarms) | ||||
| Active DDoS Attack Monitoring by ITORO | ||||
| Anomaly & System Settings Monitoring (Every 2 Weeks) | ||||
| Customer Support & Technical Zoom Sessions | ||||
| WanGuard System Changes by ITORO | ||||
| Remote WanGuard Sensor Monitoring (Always Online) | ||||
| Full WanGuard System Administration | ||||
|
*NBD – Next Business Day Response **SD – Same Day Response ***SBD – Same Business Day Response |
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TRUSTED BY GREAT COMPANIES
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